Zamtel, Zambia’s only total communications solutions provider has today opened a customer service outlet at the new Levy Business Park.
Unveiling the outlet this morning, company Chief Human Resources and Administration Officer Eve Banda said the company spent $120, 000 on the centre.
“The Zamtel outlet at this multi-million dollar facility is strategic to both the business and customers as it is uniquely housing a desk dedicated to SME and Corporate/Enterprise customers for on-the-spot business solutions.
A unique feature about Zamtel is our focus towards providing a unified customer service excellence across all touch points in the country” said Ms. Banda.
Earlier in the year, Zamtel embarked on a journey to improve its ability to deliver accessibility and affordability to customers through renovated world-class service points.
The Levy Business Park outlet becomes the latest on the list of revamped customer centres after Manda Hill, Cairo Road, Crossroads Shopping Mall, Lumumba Road, and Livingstone’s Falls Park Mall.
“Refurbishment works have also started at the Ridgeway customer centre in Lusaka and next we are moving to Chipata and Kitwe. Purposefully, the Zamtel outlets are steeped in innovation as true one stop shop Centres where customers can pay bills, buy sim packs, scratch cards, latest handsets, and browse the internet set up for their business and personal pleasure’, she said.
The company has invested in state of the art technology and friendly staff to ensure the customers gets the best service.
Too little too late!
too late for sure.wasted resources
Why moving to Chipata,covering RB and Dora saga in RP capital issues? Better move to Mongu or Chinsali capital of Muchinga.
#1 & 2, if you’ve read one page of Business101 or any Business Continuity Plan is that you continue with business regardless of what is happening at board level, cabinet or wherever. I can’t fault Zamtel for rolling out what they’ve got planned for Zambia – should Zambians be denied a good service just because some dodgy procedure saw the company sold to a foreign company. Keep stewing in your lack of insight while I shut down my laptop, drop in by the pub for an ice-cold one and finish where I left off with the madam this morning.
Qweverfimofimo. I bet your one has a bum like Dora! Aha ha ha ha!
At least they are offloading some of that money onto the Zambian Market or did they import everything in that $120,000.00 except transportation?
Zamtel is performing well so far,but what matters is the externalizing of the profits,let them start sponsoring social activities like bola ya pa zed and other sports.
Still we will get it….we know RB and Dora have shares in Zamtel.
#1,2,3 You are really village boys. What makes u write such stupidity is beyond me, but what doent surprise me is the fact that you are PF cadres. Too little too late, you say, clearly you do not understand basic business fundamentals. Business cannot strive without infrastructure and now that the Levy business has just opened a door for many businesses to occupy high tech offices conduicive for business development, they roll out further opportunities where your unemployed and undernourished relatives can get jobs. Let us give Pf government 3 yrs and see what development they will bring. Pathetic Fools (PF)
PM (Pathetic Moron)
Mwaliloooser fye bwoooooooo
HA HA HA I LOVE 4 AND 9 tel them bakolwe ba PF
9PM You are the one posted @Que something and Village boy.
Indeed you are a Village boy. Get your head out of your a-r-s-e and smell that coffe you tool!
The fact is there is something wrong with Zamtel. Any chance you benefited you tool? K-o-lwe niwebo because you are not being patriotic!
Ouch!!! That hurt! Aha ha ha ha ha ha!
Honestly even this good business move has people making negative comments. The only bad thing that was done with Zamtel’s privatisation was lack of transparency but the company needed the sale to be done. Now there are efficient and business minded people running the comapny. If the government does, God forbid, to reverse the sale they should hire a management team to run the company or just keep the existing management. We don’t want presidential appointments because that will take us 10 yrs backwards. We are no longer a socialist country. Pity is Africans especially Zambians are socialist by nature.
Let us get more shares in Zamtel. Sata, don’t forget to reverse the privatization.
which foreign company is not externalizing its profits in Zambia and global world?
Do you gu remember BCC (Bank of Credit and Commerce – International)? It was a god bank with dodgey ownership and a dodgey agenda. Be careful that Zamtel has not been compromised buy a dodgey sale to dodge people by dodgey people, who hired good management. All that glitters is not gold. Zamtel has to be dug out of it’s ‘rubbish’. Don’t be fooled by the glitter… That whole deal sucks!!
Zamtel is doing jack! Why is internet services in Zambia still 100times more expensive than in Libya and anywhere else in the world? So think before you trash your nonsense on the here!!!!! Don’t show your illiteracy here, you are embarrassing us. Learn to do research before supporting Jim and Jack. Open your eyes you fools!!!!!! It’s damn unfair not to have access to cheap high speed hifi internet in Zambia, a landlocked country. If you didn’t know we are paying damn too high a price for a foolish lowest primitive internet speed. :( aaaaaaaarrrrrrrrrrrrggggggggggggggg!!!!!!!!!!!!!
Forgive them fools PF;they know not what they are saying.
We need a lot of shopping malls in our country to create jobs.
Zamtel is talking about outdated services like “on-the-spot business solutions ” when Global Network Providers like Vodafone, O2, Orange, Verizon etc are doing away with such excesses and instead opting for a more Corporate specialist customer service call centre and a more intuitive easily interactive business website.
This is bull shiittt…it cant cost Zamtel that much just for wall paper…
Levy Junction Looks modern but across we have Lusaka Central Police looking like an abandoned building after it was hit by mortors during war. To make the whole area look better and give a good impression to visitors now that there is a hotel I make an apeal to the coroprate world if they can pull their resources together and give a facelift to Lusaka Central Police Station. Its reception needs at least new furniture and building needs renovations and fenced off properly. Please help our men and women uniform work in a good enviroment. We may have negative thoughts about a police station but come trouble you will be there eyes red seeking help. its our Police Service lets help dress it up.
@17
Shopping malls need people to $pend money in the them and you should thrive and talk of proper jobs like skilled jobs in the manufacturing or technology sector not casual part-time store assistant positions.
WAKE UP!!!
@15
Sadly Broadband will always be expensive so long as the gov’t does not spearhead the laying of Broadband cables then outsourcing the distribution to the private sector to encourage competition amongst providers. Why isn’t gov’t not exploring pulling a cable from Angola via Atlantic Ocean, I know the country is littered with landmines but c’mon do a SWOT analysis and the benefits outweigh the costs; more broadband providers equates to cheaper broadband tariffs, which also equates to low costs of doing business in Zambia which then equates to JOB CREATION. The gov’t is unable to see all this as the seek advice from the selfsame companies that are reaping us off through their greedy cartels.
I know for a fact that Zamtel is connected to the SAT3 Cable via Namibia and there were a story about a connection to the Seacom cable via Mozambique/Zimbabwe. So I dont really know why we pay SOOOOO much for connetivity, hell we havent even hit the 1.8mbs and that is considered slow. what are we running on 54 or 100 kbs?? BACKWARD!!!
Jay Jay!
what is this abot us with names of politicians dead and alive?
What is this all about? I have read thro’ twice and I still cannot understand what the article is all about! Can someone please explain to me in English what this is all about?
#9 Spot on. Infrastructure is backbone of businesses. Zamtel is only doing what they can do with available infrastructure. That’s why we miss teh point when we compare them to Vodafone and other operators in developed countries.
Once we have affordable broadband in Zambia, Zamtel will change their business strategy to suit the new infrastructure environment.
GRZ should spend top dollar on broadband. I hope PF govt will serious persue it. The UK govt is doing just that.
@27
Only when PF government retains Communication Ministry into a stand alone Ministry will I take it seriously in this sector, that goes to the Tourism sector as well. PF is more interested in the Mines yet these sectors lay there untapped like oil in the sea.
What has the government saved by merging those ministries that’s chump change compared to what opportunities could come our way if we had a more focused, more target driven, result oriented GRZ Department overseeing these sectors specifically.
Broadband in Zamtel and Zambian case is a function of LAN and WAN capacity.. The LAN capacity in modern Telco is supported by FTTH/B/C (fibre to the Home/building/cub) and electronics (NG-SDH, GPON G-ethernet etc).. Zamtel current dont have any FTTH/B/C or Technology to support true broadband. Wrt WAN capacity, Zamtel and Zambia has to be feed by SEACOM/WACS (Under sea fibre cables) which all land in either RSA or Mozbq..Currently Zamnet is feed with STM 1 (155M) capacity from Joburg thru Nambia fibre. In english i’m saying Zamtel will need huge capcity from the sea cables and improve access capacity with fibre to the desk..So dont compare Zamtel with First World Telcos…
Keep it up Zed, it can never be too late to develop Zambia. Although we have not really done as well as we should have in our post independence years (given how long it’s been and how high the value of the Kwacha was when we attained self rule), doing something about the shambles we are in can never be too late. Let’s think beyond our generation, that’s what was done by the forefathers of people in the countries we now admire. Pity we won’t be there, but let’s make a start. The next place we must develop, and develop very well is Soweto Market in Lusaka, do your numbers and you’ll believe me that money exchanges hands per day at Soweto Market than any other place in Zambia (maybe except banks)!
“…MORE money exchanges hands at Soweto Market…..”
But please show us pictures of this place!
@ 9 PM. PFgovt. is a govt without any agenda or vision. this has been proved recently and confirmed by Dr Guy Scott (PF face saver) that PF govt is now compiling its manifesto by cut and paste of MMD and now UNIP development plans. As for Italian Bwangu Bwangu its better late than never. Such business centres are every where in Europe and even in South Africa and Botswana. Read, visit, see and think ahead as the world moves on. You will have to demolish Levy Business Park complex for Zambians not to appreciate it. Invaliably, its always in your face presenting further challenges and pressure on PF govt. What will they leave behind in 4 years time.
@33 Walya 100%. Let’s look at the positives; UNIP left us educated,MMD brought us shopping malls, Lusaka General hospital and a stadium, so what will the PF govt bring?
Thumbs up to Zamtel Management. Your professional approach to business is really transforming this once bankrupt and unprofessionally run Parastetal that was running to Govt to pay its workers salaries. Keep it up!!
The gov’t should also encourage businesses to build these things away from the City centre to reduce traffic congestion!!