Some business houses in Livingstone have expressed dissatisfaction at ZAMNET Communication Systems’ inconsistency in providing internet services.
Hope Dot Com Internet Café Information Technology Officer, Obby Munyama, said internet service delivery by ZAMNET had been terrible in the past few months and had resulted in massive loss of customers to competitors.
Mr Munyama said business had gone down since internet services by ZAMNET became irregular for unknown reasons, and efforts to have the internet service provider provide a long term solution have proved futile.
A check by ZANIS this morning at the internet café found some customers being turned away as internet services were not available.
Mr Munyama said his employer was considering switching to another internet service provider as she suspected that ZAMNET had a serious problem which it had failed to disclose to its clients.
And Zambezi FM Radio Programmes Manager, Richard Ambali, also bemoaned the inconsistent manner in which ZAMNET was providing its internet services.
Mr Ambali said media institutions, like Zambezi FM Radio, were heavily dependent on speedy access to the internet to enable them prepare and disseminate local and international news to the public in a timely manner.
He said it was costly for his institution to use other internet service providers for temporary services and still maintain their monthly ZAMNET bills.
Mr Ambali called on ZAMNET to be innovative and give preferential treatment to institutions that need its internet services constantly.
Meanwhile, the Zambia News and Information Services (ZANIS) in Livingstone has experienced similar problems which have resulted in failure to submit diaries and news items on time.
Internet access at ZANIS Livingstone offices has been erratic and disrupted normal operations since the last quarter of 2009.
Efforts to get a comment from ZAMNET Communications Systems Business Development Manager, Majory Nalubamba, failed by press time as she was reportedly off duty.
ZANIS
Privatise the danmed thing, or maybe sata has some technological solutions
Internet services are very erratic in Zambia.Try one ISP or the other they or seem to share the same chalenges and franckly speaking most of them when pressed will even admit thast they cant even trouble shoot and let alone tell you what the real problem .Talks volumes about our IT Technician.Others will blame it on such a lean bandwidth we have a single household in China can take up the entire CB.And then comes the low service delivery .When you come to think about it there is non that impresses in Zed so far
# 2 ndolic
What are you doing about it apart from shooting your counrty down ?. You probably gained free education in Zambia and what have you contributed ?. Zambia is partly like so because it educated 100s of thousands of its citizens at great cost, and they fled abroad from were they now critisize anything with contibuting jack s.hit to the economy apart from maybe send meali money now and again. Go back and help the situation.
2 ndolic.. I quote “Talks volumes about our IT Technician” the whole paragraphs talks more about you. What are u doing to develop Z apart from being a miss guided and less informed. FYI there are ISPs is this country with a presence even in Livingstone that are offering world class standard. Fibre optic into Europe. Every service has its down time even in the western world but your judge should inteligent. Livingstone just look around, there is broadband right at your door step
We are still in the stone age. Every else in the World it’s part of everyday life. Let the investors come. And lets not talk too much. We have failed.
Zambia has the nmost expensive internet services in the world. Zambia is hopeless we should just sell the country and divide the money amongst ourselves!
Use Zen mobile internet when Zamnet has some problems. instead of just ukulabwatabwatafye.
#3 kc
I STAY IN NDOLA AND INTERNET IS MY BUSINESS.IAM NOT TALKING FROM WITHOUT AND I CAN TELL YOU HOW MANY ISP I HAVE TRIED .RIGHT NOW IAM AND I THINK WILL NOT CHANGE ZAMTEL…..THEY SEEM TO BE A BETTER DEVIL.Iam no armchair critic my friend,I do have my ear to th ground
I write to respond to the article on zamnet,to be frank its not just zamnet which is facing problems in zambia almost all the ISPs in zambia are offering poor service……talk of Icconect they were down in chipata for a month and two weeks in livinstone…..talk of coppernet swis in chipata is useless……talk of zamtel dont even mention it.
We have been using Zamnet for our tourism business for 10 years. It has never been good but of late it is appalling. Erratic and slow. Unfortunately we are unable to change since all guide books have our Zamnet address. I hear that a recent world wide poll of internet gave Zambia last place in cost v speed. Why?? Faster internet will create jobs and allow many benefits to the Zambian population. This should be an area of priority to our government and those that don’t make the grade in speed and reliability should have their licence cancelled. With modern technology there can be no excuse. Where else in the world do you have a personal relationship, with the staff at the service provider. I am posting this from my South Africa office where I have never had cause to contact the provider.
Sadly as mentioned above the other providers are just as bad.