The Zambia Information and Communications Technology Authority (ZICTA) has issued a directive to Airtel Zambia, instructing the telecommunications provider to compensate all subscribers affected by the intermittent network and service outages experienced on Thursday evening. ZICTA further mandated Airtel Zambia to engage with the public, providing assurance of a swift resolution to the network issues.
Hanford Chaaba, the Manager of Corporate Communications at ZICTA, expressed the Authority’s concern over the disruptions to Airtel’s network services. In a statement released on Friday afternoon, Mr. Chaaba announced that Airtel Zambia is expected to compensate affected subscribers in accordance with the approved compensation policy within five days, starting from December 8, 2023.
“The Zambia Information and Communications Technology Authority (ZICTA) is deeply concerned with the recent intermittent network and service outages on the Airtel network,” stated Mr. Chaaba.
He emphasized the Authority’s commitment to ensuring that service providers adhere strictly to quality service guidelines. ZICTA will actively monitor the situation to verify that Airtel Zambia takes necessary measures to prevent future intermittent network and service outages.
Additionally, Mr. Chaaba encouraged the public to continue reporting any issues related to the unavailability and quality of network or service to ZICTA, underlining the importance of user feedback in maintaining industry standards.
In response to the directive, Airtel Zambia has assured subscribers that compensation will be provided for the inconvenience caused by the network disruptions experienced on Thursday evening. The telecom company pledged to address the issues promptly and work towards ensuring a seamless and reliable network experience for its users.
To whom it may concern.
I have challenges airtel Zambia.
I made a payment of k520 to Multichoice on the 06/12/23. The money was deducted from my airtel money account, Multichoice has not received any money to subscribe my account. I’ve been trying to retrieve a reversal with the customer care on airtel but nothing is working out. The customer care service which is unprofessional they just cut the line leaving me and feel like not attended too. The copy of transaction is below
Txn. ID : MP231206.1902.K79121. Payment of ZMW 520.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 4460.48
Please help me on this issue.
Ba gabriel as long as you continue voting in stupid people like hh, you will continue living in a country of stupid services
Let’s how deep and effective are your teeth.