Some business houses in Livingstone have expressed dissatisfaction at ZAMNET Communication Systems’ inconsistency in providing internet services.
Hope Dot Com Internet Café Information Technology Officer, Obby Munyama, said internet service delivery by ZAMNET had been terrible in the past few months and had resulted in massive loss of customers to competitors.
Mr Munyama said business had gone down since internet services by ZAMNET became irregular for unknown reasons, and efforts to have the internet service provider provide a long term solution have proved futile.
A check by ZANIS this morning at the internet café found some customers being turned away as internet services were not available.
Mr Munyama said his employer was considering switching to another internet service provider as she suspected that ZAMNET had a serious problem which it had failed to disclose to its clients.
And Zambezi FM Radio Programmes Manager, Richard Ambali, also bemoaned the inconsistent manner in which ZAMNET was providing its internet services.
Mr Ambali said media institutions, like Zambezi FM Radio, were heavily dependent on speedy access to the internet to enable them prepare and disseminate local and international news to the public in a timely manner.
He said it was costly for his institution to use other internet service providers for temporary services and still maintain their monthly ZAMNET bills.
Mr Ambali called on ZAMNET to be innovative and give preferential treatment to institutions that need its internet services constantly.
Meanwhile, the Zambia News and Information Services (ZANIS) in Livingstone has experienced similar problems which have resulted in failure to submit diaries and news items on time.
Internet access at ZANIS Livingstone offices has been erratic and disrupted normal operations since the last quarter of 2009.
Efforts to get a comment from ZAMNET Communications Systems Business Development Manager, Majory Nalubamba, failed by press time as she was reportedly off duty.
ZANIS